Extremely Disappointed – Unreliable and Unprofessional Service
Extremely Disappointed – Unreliable and Unprofessional ServiceI had a terrible experience with Khao Lak Land Discovery on their Phuket DIY trip and would strongly advise others to look elsewhere. I was promised a professional driver who would take me to a gun range in Patong, but instead, I was dropped off in the middle of town with no explanation and unable to speak the language and told I’d be picked up five hours later. When I asked the driver to take me to my actual destination, he simply refused and said he was spending the day at the beach.I contacted the company, hoping for a resolution, and was told someone would get back to me. They never did. The lack of communication, disregard for customer expectations, and completely unprofessional behaviour were shocking.This was a complete waste of time and money. I would NEVER use this company again.
Die angefahren Stationen waren gut. Leider fühlten wir uns doch sehr gehetzt, da wir für die Elephanten nur einen begrenzten Zeitslot hatten. Wir waren skeptisch was die Haltung der Elephanten angeht, was wir gesehen haben war aber alles in Ordnung, auch wenn wir nicht wissen. wie die Tiere aufgewachsen sind. Mittagessen war reichhaltig und lecker, die Floßfahrt war OK aber kein Highlight. Unser Guide war sehr nett, jedoch fehlte in Ihm der klassische Reiseführer, kaum Infos, teilwiese fehlendes Wissen. Die Schildkröten waren ebenfalls sehr cool. Für die Tour sollte man 1Std. mehr ansetzen
From start to finish this trip was truly amazing. Jenny our guide was very welcoming and informative about each activity. Learning about the Tsunami, the locals and turtles & elephant sanctuaries. Our driver was very thoughtful giving us iced wipes to cool us down. I can honestly say this was the best excursion I have ever experienced. I wouldn't hesitate to highly recommend this trip and the company running them. Thank you!
Extremely Disappointed – Unreliable and Unprofessional Service